IMPORTANT - DO NOT ENTER THE OFFICE IF YOU ARE EXPERIENCING ANY OF THE FOLLOWING SYMPTOMS:
Shortness of breath
Any other cold/flu-like symptoms
Immediately self-isolate and call 811 for further instruction.
The safety of our staff and patients is of the utmost importance and will not be jeopardized. We apologize for the current changes of treatment procedures, and any inconvenience it may cause. We will be re-opening in phases, and are currently in Phase 1, being limited by our regulatory body and ensuring medical/dental professionals have required PPE. We hope to be back to standard operating procedures as soon as possible, and will be in constant contact with our regulatory body (CDSS) as we continue to navigate life during the COVID-19 pandemic.
What to do if you need/want to book an appointment
Beginning May 4, 2020, we will have regular staff in the clinic who will be able to assist you and explain which procedures we can/cannot complete following our mandated guidelines. We will be able to meet many of your dental needs, so please do not hesitate to call and book your appointment. As always, if you have a dental emergency after hours, there is an emergency contact number listed in our voicemail.
What to expect when you arrive at the office
Please do not enter the building until 10 minutes before your scheduled appointment time. Unless escorting a minor, we cannot allow anyone in the building who does not have an appointment. Upon entering the building, you will be required to use hand sanitizer and hand in our health questionnaire and COVID-19 consent forms. Your temperature will be taken to ensure you do not have a fever. Please be conscious of social distancing with other patients and maintain a 2 meter distance. When called for your appointment, you will be required to rinse with mouthwash (provided) for 1 minute. Your appointment will then proceed as normal. Some procedures are required to be completed in sealed rooms, so please do not be alarmed of our unusual surroundings.
If possible, please read the Disclaimer and fill out the Consent Form below prior to coming in to the office. If you cannot fill it out ahead of time, please read it thoroughly so that you are prepared for your appointment.
Which procedures can be completed at this time?
Procedures that generate airborne particles (aerosols) are considered high-risk, and are limited ONLY to urgent needs.
We are equipped to handle these cases. However, non-urgent fillings and crowns must be postponed. Procedures that are deemed less risky are currently being allowed. Such procedures include, but are not limited to: exams and consultations, x-rays, simple extractions, hand-scaling ("cleaning" - but cannot include any ultrasonic instrumentation or polish, and will require rinsing from a cup of water), select invisalign appointments, denture appointments, cementation of crowns/bridges previously prepared, and topical applications.